Your Satisfaction is Our Tradition

Welcome to Zimmermann Shop, your trusted source for authentic German Beer Steins, magnificent Glass Beer Boots, and enchanting Christmas treasures. We understand that the joy of receiving your carefully crafted item is paramount. Our policies are designed to be as straightforward and reliable as the craftsmanship in our products. Prost!

Shipping Information

We are proud to ship our German-quality goods across the globe (excluding some remote areas and parts of Asia).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Timeframes:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery within 10-15 business days after shipment.
    • Flat rate fee of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery within 15-25 business days after shipment.

You will receive a tracking number via email once your order is on its way to you.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a simple returns and exchange process within a specific timeframe.

Return & Exchange Timeframe:

  • We accept returns and exchanges for most items within 15 days of the date you receive your shipment.

Conditions for Returns & Exchanges:

  • Item must be unused and in its original condition.
  • It must be in the original packaging with all tags, parts, accessories, and documentation included.
  • Proof of purchase (your order number) is required.

Important: Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged for hygiene reasons unless they arrive damaged or defective:

  • Beer Boot Shot Glasses (or any other product intended for intimate contact) that have been opened or removed from their original sealed packaging.
  • Any used drinking vessel (Beer Steins, Beer Boots, Mugs, etc.).

Please inspect these items carefully upon arrival.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected]. Please include your order number and details about the product you wish to return or exchange.
  2. Wait for Instructions: We will email you a Return Merchandise Authorization (RMA) number and specific instructions on where to ship your return. Please do not ship your return without an RMA number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation and clearly write the RMA number on the outside of the box. Ship the package to the address we provide.
    • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped, defective item).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

Refund Information

Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

Processing Time: Please allow 5-10 business days for the refund to be processed and appear in your account. The exact timing depends on your financial institution’s policies.

Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us immediately at [email protected]. We will apologize for the error and arrange for a prepaid shipping label to return the item and expedite a replacement or full refund at no extra cost to you.

Questions?

If you have any questions about our Shipping or Returns policy, please don’t hesitate to reach out. We’re here to ensure your experience with Zimmermann Shop is as satisfying as enjoying a fine German beer from one of our steins!

Email: [email protected]
Address: Zimmermann Shop, 4693 Sunrise Road, Las Vegas, US 89119

Prost!
The Zimmermann Shop Team